Frequently Asked Questions! Q. What is the procedure in providing the client with the daily charges and collections
performed for that day?
A. Our account representative performs an “end of day”. This term is used by our office to denote procedures
related to balancing the account’s activities for the day and running reports related to account activity
occurring for that day. The client gets a series of reports:
1) The Daily AR Control Report- this report shows starting AR balance for the day followed by a daily
summary of charges, payments and adjustments entered for the day. The AR closing balance and the
aging summary at the bottom of the page follows this information.
2) The Daily Flow Report details all account activity for the day by individual patient account. This flow is
performed for all charges, payments and adjustments.
3) The Daily Bank Deposit Report showing all checks deposited by method of payment.
4) A Reversal Report showing all journal reversals.
Q. What controls are available to insure that all charges will be loaded into the receivables?
A. A system of checks and balances is created between the scheduling module and the charge module.
The client or billing office can run a daily variance report that will show all patients who generated a fee slip
but not a charge.
Q. Is there a method to confirm that current billing rates are proper based on contracts with each
third party provider?
A. Fee reimbursement tables are built for each managed care plan in which the client contracts. As our account
representative goes through the payment posting procedure, the allowable for each applicable managed
care plan payment for the claim pops up for reconciliation by the representative. If a claim is short- paid, the
representative will leave the appropriate balance on the account and follow up with the insurance plan.
Q. Is there a method Medical Provider Services uses to cost justify the services it provides versus the current
system in place?
A. Practice management software, software applications & training, software table development and
management, software maintenance & upgrades, and meeting software regulatory requirements are
elements of our fee. If the client currently uses a software system for his office practice, then the client has
to ask how much funding is required to support and upgrade the system? Who is responsible for updating
the tables in the system and how often is this performed? Training time for the practice personnel to
appropriately operate the patient scheduling, pre-certification, patient enrollment/registration and fee slip
generation, and charge posting modules are elements of our fee. Complexity of the training is dependent
upon the number of provider numbers in place, the number of offices established, and the number of plans
and payors the client has. If the client currently receives software support from the vendor, is this support
focused on billing outcomes with controls and monitors in place?
Labor and material costs for billing activities are elements of our fee. These include payment posting,
adjustment posting, post office and bank runs, related errands, end of day reporting & account
reconciliation, claims processing, data backup, patient collections management, statement processing, letter
processing, postage, follow-up collections calls to patient and insurance.
